3 Tier Technology - Document Management, Content Management and Collaboration - Software development
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PASIDIUM > Support
 
 
 
Pasidium support plans offer you :

- guaranteed response times
- access to service packs
- access to knowledge base information

The different support options are designed to allow you to choose a plan that best reflects your requirements and usage of Pasidium.

Support plans are based on your number of licensed users and are renewed annually.
 
 



 
Support Plans
 
 
 
Incidental Support Plan

- Guaranteed Response Times (next day)
- Service Packs and Hot Fixes

Standard Support Plan

- Guaranteed Response Times (same day*)
- Service Packs and Hot Fixes
- Monthly Reporting

Premier Support Plan

- Guaranteed Response Times (within 2 hours*)
- Service Packs and Hot Fixes
- Monthly Reporting
- Remote Control Support


* Based on P1 (critical impact) support calls.
 
 
 
Contact the team
 
 
 


phone +61 3 6224 7004

fax +61 3 9445 9385