General

Q. If I want to give external users access to Pasidium, will I have to create them in my domain?

A. No. Pasidium can support both domain users and virtual users. Virtual users are created in the Pasidium user database and are able to access the system immediately.

Q. Does your search page include the contents of the documents or just the title and description?

A. The search system is designed to search both Pasidium information (such as Title, Description, Author etc.) and the contents of the document.

Note that an appropriate IFilter must be installed to enable searching of document contents. By default, IFilters for most common documents such as Microsoft Office, Text, and HTML files are installed

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Installation & Deployment

Q. Will we need someone to come and install Pasidium on our server? How long will this take?

A. Pasidium is shipped with an installation program that can have the system up and running in less than 1 hour. If you plan on installing Pasidium without a consultant, you should have someone available with moderate to high technical skills. The person will need to be a competent administrator of a Windows network environment and have a basic understanding of ODBC databases (specifically Microsoft SQL server).

Q. I already have all my users set up as domain users. Do I have to manually add them all into Pasidium?

A. No. Pasidium provides a utility program for synchronising both users and groups from your Windows domain or active directory. This utility can be set to run on a scheduled basis so that new, updated or deleted users and groups are updated in Pasidium. Pasidium can support users and groups from more than one domain.

Q. Your Software Requirements page says I have to install Microsoft Office on my server. Why do I have to do this? Will Pasidium still work if I don’t?

A. The server copy of Microsoft Office is used to provide HTML conversion services for Word, Excel and PowerPoint documents. If you do not install Office, Pasidium will operate without any problem, but users will not be able to generate HTML conversions.

Q. Is Pasidium compatible with Window 2003 server?

A. Pasidium has not yet been tested for Windows 2003. Support for this operating system will be provided in the near future.

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Document Management

Q. Can I bulk upload documents from my network file shares into Pasidium?

A. Yes. Any folder in Pasidium can be accessed as a Web Folder. This allows you to copy and paste folders and documents into Pasidium using a familiar windows explorer style interface.

The same mechanism can also be used to extract information in bulk out of Pasidium.

Q. Is there a limit to the types of files I can upload to Pasidium?

A. No. Pasidium will allow you to upload any type of file. However, users of Pasidium will need to have the appropriate application installed to be able to download and view files. For example, if a user attempts to open an AutoCAD DWG file, but does not have AutoCAD installed, they will only be able to save the file to their local computer.

Note: Pasidium does not fully support uploading of composite files such as a web site. The files can be uploaded, but embedded links from one file to another will not be maintained.

Q. What is the process for editing documents once they have been loaded into Pasidium? Do I have to download them to my computer to perform the editing and then reload them into Pasidium?

A. Yes and No. Pasidium supports the WebDav protocol for editing documents. This means that for any WebDav compliant application you can edit documents directly on the server. For applications that are not WebDav compliant you will need to download the document to your local computer before editing.

Note: Regardless of what method you use to edit documents, you must have appropriate permissions to be able to add, edit, draft or publish documents.

Q. I uploaded a Word document into your evaluation site and a HTML version of it was created but when I printed it some of the formatting wasn’t right. In particular, the header which included my company logo and address wasn’t displayed.

A. There are a number of issues relating to converting Office documents to HTML. One of the most common is that HTML is a "pageless" environment". This means that HTML has no concept of page breaks, headers and footers.

As a general rule, HTML conversions of documents in Pasidium should be used as a quick way to scan the content of a document. If you want to retain precise layout and formatting you should open the document in its native application (Word, Excel or PowerPoint)

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Security

Q. Can I configure Pasidium to run using a https certificate?

A. Yes. You will need to install the certificate on the web server, and change the Pasidium URL parameter for your site to start with https:// instead of http://